FAQ

🔹 FAQ – Frequently Asked Questions

1. Where is Big Laser located?

Big Laser is headquartered in Victoria, Australia, with a nationwide partner network for supply and service.

2. Do you deliver across Australia?

✅ Yes, we deliver to all states and territories. Delivery time varies between 2–7 business days, depending on your location and product availability.

3. Can I track my order?

✅ Yes. Once your order is dispatched, you’ll receive an email with your tracking number.

4. What payment methods do you accept?

We accept credit/debit cards, PayPal, bank transfers, and approved business account terms (for trade customers).

5. Do you offer custom cutting services?

✅ Yes. We provide laser cutting and fabrication services for steel, stainless steel, aluminium, and copper. Contact us for a custom quote.

6. What materials do you supply?

We stock and supply:

  • Mild steel sheet & plate

  • Stainless steel (304/316)

  • Aluminium

  • Copper & brass

  • Hot-dip galvanized and powder-coated finishes

7. What warranty do your machines come with?

All machines and equipment come with a manufacturer’s warranty in line with Australian Consumer Law. Warranty terms vary by product – please refer to the product page or contact us for details.

8. Do you accept returns?

✅ Yes, within 14 days of delivery for unused and undamaged items in original packaging. (Custom or cut-to-size orders are non-refundable unless faulty).

9. Can I arrange my own freight?

✅ Yes, customers may organise their own freight if preferred, provided it meets our packaging and handling requirements.

10. How do I get a quote?

You can request a quote by:

Big Laser Cutting Machine 6KW

Big Laser