INFORMATION

We deliver Australia-wide through trusted courier and freight partners.
Standard delivery times range from 2–7 business days depending on your location and product availability.
Delivery charges are calculated at checkout based on weight, size, and delivery address.
Customers will receive a tracking number via email once the order has been dispatched.
For bulky or oversized items, additional freight costs may apply – our team will confirm before shipping.

Returns Policy

Returns are accepted within 14 days of delivery for unused and undamaged items in original packaging.
Customers must contact us at info@biglaser.com.au before sending items back.
Refunds or exchanges will be processed once the returned goods are inspected.
Return shipping costs are the responsibility of the customer, unless the return is due to a manufacturing defect or our error.
Custom-made or cut-to-size products are non-returnable unless faulty.

By registering an account with Big Laser, you agree to provide accurate, current, and complete information.
You are responsible for maintaining the confidentiality of your account details and password.
Big Laser reserves the right to suspend or terminate accounts that violate our terms or are used for fraudulent activities.

All machines and equipment supplied by Big Laser come with a manufacturer’s warranty in accordance with Australian Consumer Law.
Warranty periods vary depending on the product (please refer to product specifications).
Warranty does not cover damage caused by misuse, improper installation, or normal wear and tear.
For warranty claims, please contact email: info@biglaser.com.au – Phone: 1300 080 181 with proof of purchase and product details.

Promotional offers are valid for the advertised period only.
Discounts and voucher codes cannot be used in conjunction with other promotions unless stated.
Big Laser reserves the right to modify or cancel promotions at any time without prior notice.

Standard road freight for small and medium-sized parcels.
Express delivery available on request (extra charges may apply).
Heavy and oversized items shipped via pallet or specialised transport.
Customers may arrange their own freight if preferred, provided it complies with our packaging and handling requirements.